The One Stop Student Services Model Now Using Virtual Queue Management Systems

When we think back on our college experience, most of us remember the good things, not the lack of a student queue system.  We remember the friends we made, the crazy things we did, and all the experiences of dorm life. We remember our professors and those memorable moments in class when we felt most inspired. We don’t waste much time at reunions discussing the time we wasted standing in line to register for classes or the endless hours outside the financial aid office only to be told to come back tomorrow. Those are things we’d just as soon forget and make a bad impression for any college with a student is subjected to standing in physical lines.

But with the advent of the SMS Queue management systems, we have also seen a major paradigm shift in how student customer service is enhanced, especially when it’s combined with the One Stop customer flow model of student services. Today’s college students haven’t the first inclination of some of the things we went through because the Internet has taken care of everything from the application process, to registration to changing dorms or updating meal plans. Still, there are those aspects of college life that will always require face-to-face contact with students and those aspects are also getting a little help from technology. Through the use of a text message queuing system, many of the things that put undue demands on students’ time are becoming less of a burden, particularly waiting in long lines.

How a Queue Management System Works?
A cell phone-based queuing system can liberate a large portion of a student’s time, allowing him or her to virtually be in two places at once. One can be studying in the library or stopping in at the commissary for a quick snack, or even discussing a project with one of their professors while at the same time waiting in line to speak with their financial aid counselor or academic advisor. In fact, even schools that have not fully embraced web-based enrollment models still see the benefit of this type of queue system. It simply reduces the number of people waiting in line at the same time and helps perpetuate a more productive work environment for staff.

Here is just one example of how a text-based queue management system can serve just one student:
Tom is a Freshman and is struggling to fill the gap in his financial aid. He has heard that his program has a surplus of scholarship funds allocated to it that was left behind by several non-returning students. Rather than just showing up and waiting, he makes an appointment with the head of the department that oversees his major. At the same time, he makes an appointment to see his financial aid counselor. The app tells him what time he is scheduled to be in each place, tells him how much time remains before his appointment and can even send alerts and reminders so he is sure to get there and get there on time. In the meantime, Tom is able to get some other coursework done in an atmosphere that is conducive to study, not sitting on the floor in a crowded hallway.

Schools like Gwinnet Technical College find enormous benefit to both their students and their staffing using  Queue Mobile at their One Stop. The possibilities of a system like this are endless and the benefit to students is beyond question.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s