Express Q Virtual Queuing Mobile platform

Premium Event & Attraction Mobile App

A day in the park with A.I.
Express Q™ is a much more than an amusement park and event premium priorty pass. Express Q™ is designed to be a revenue enhancement and customer flow optimization system for Amusement Parks and events with multiple attractions. Express Q™ is the first mobile app of its kind to use A.I. (artifical intellegence) as a customer flow solution.

Express Q’s offers premium revenue enhancement and VIP guest engagement solution that is fun and efficient. It’s simple and user friendly ceribrial portal is intiative and user friendly.   Concierge services is the pinnacle of customer service; however, it is human capital intensive, thus expensive, best reserved for your top tier VIPs.  However, your second-tier VIPs, (who there are far more  in numbers than top tier VIPs) as a stragetic market segment.   Second tier VIPs are those who can afford the upgrade to Express Q, who will likely out spend your average guests if properly motivated.

A.I. Virtual VIP Concierge
Express Q A.I. VIP Concierge module uses the latest in (AI) artificial intelligence to learn the preference of your guests during the app set up. The guest who can afford to upgrade to Express Q are your premium VIPs, who will likely out spend your average guests if strategically encouraged to do so.  A.I. VIP Concierge’s combined with geo-fencing will effectively cross promote relevant premium services and merchandise throughout the park as well as when they are home. A.I. VIP Concierge is the first artificial intelligence driven mobile app for the industry creating a unique VIP experience for your premium guests, features include:
Learning guest’s personal preferences to cross promote attractions, events and merchandise of interest.
A.I. will apply geo-fencing to promote relevant premium services and merchandise as the family explores parks.
A.I. will suggest alternative attraction and events during peak time to optimize customer flow.
A.I. will sense when guests are waiting to long and activate the “Fun While You Wait” interactive guest engagement module.
A.I. will know when guests are no longer at the park (home) and periodically activate Express Q
“Picture This” photo gallery while pushing custom offers to the guest to return to the park.

Express Q’s Features

Continuously update the attraction and event’s estimated wait times.
Virtual queuing – enabling guests to join a physical line from the App and get notifications.
Push notifications confirming, updating and alerting guests of their queue position.
A GPS interactive map of the theme park providing the quickest directions to a favorite attractions or bathrooms.
App available for use on any smartphone (platform compatibility IOS and Android) or tablet device.
Self-service: the customer can take the virtual ticket or book an appointment themselves.
Book ahead for a specific time, place and service.

  • A Suite of Premium Priority Access solutions including:
  • Artificial Intelligence
  • Same Day Reservation
  • Virtual Queuing FIFO
  • Premium Priority Access

Guest customer flow optimization and load balancing through A.I.
Express Q’s Customer Flow Optimization and attraction cycle configuration.
Barcode options for check-in
Proximity marketing using iConnect API to Google maps and GPS (if available on the mobile device)
Access to Express Q’s analytics for each branch/store or service and now guests

Fun While You Wait
A Module can be activated two ways. The A.I. will turn the module on if it senses guest at rest or inline for 15 minutes. The only amusement park app of its kind guests can click Fun While You Wait icon to access a host of engaging and distracting services and activities:
Social media
Facebook
Instragram
You Tube
Twitter

Chat apps
Whatsup!
Snap Chat
Line
Quiz and Smart Games
Picture This a photo editing and home delivery app.

Specifications
iOS iPhone, Android and mobile web/SMS
White label branding with your own logo and brand color
Eco-friendly Virtual Customer Flow Mobile Suite
The following information is provided for each location/attraction:
Number of people waiting in queue
Average waiting time
Estimated waiting time
Number of open counters or slots
Last number called and printed
Assistance timeslots Available/Unavailable (only for Appointments)
24/7 support availability
Benefits
Ability to priorities customers according to their punctuality – if a customer arrives at the exact time that they have pre-booked, they will automatically be given priority over another customer who arrives at the same time

Customers that plan their visits can get other benefits such as viewing a list of required documentation for their visit or service

Improves quality of service and waiting time for customers

Delivering the cutting edge guest services by promoting an engaging and compelling experience.

Customers receive more choice and flexibility in how they queue and reassurance that their place is secured in the queue or appointment is booked, allowing the customer to perform other tasks whilst waiting

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s