Emergancy Room Patient Queue Management System Increase Patient Satisfaction and Market Share.

Long waits and long queues are one of the major problems in hospital Emergency department.  Emergency rooms that use queue management systems such as Patient Queue maximum patient flow while minimizing the frustration of the physical wait.


Overcrowding is when too many patients seek services that are not considering emergent.  Emergency Rooms have to triage patients by their conditions, thus leading to long wait times for those who aren’t in urgent need. Usually, the patients are in long queues in the emergency room waiting room, waiting to see a provider. There are some diagnostics centers, clinics, and laboratories where the patients have to wait for their turn in order to get the desired services. In this article, we are going to share the solution and benefit of queue management system with respect to hospitals. We would also let you know that how the queue management system can solve the problems faced b the patients easily.

Some of the benefits that could be achieved through implementing the queue management system in hospitals are as follows:

  • Management of the patients efficiently and effectively.
  • Increase market share
  • It will reduce the waiting time for patients
  • It enables to reduce crowd in the service areas
  • It will have multilingual interface
  • It can show the waiting time needed for each patient
  • Real-time reporting also helps the hospital management to manage hospital services efficiently
  • Makes the operations more systematic
  • Delivers continuous data, for example, critical declarations and alarms

With the help of latest technologies and software, patient queue management can also be done in the way that it gives more importance or priority to the critical patients that need the health care urgently as compared to the normal patients that have come to the hospital for regular checkups or for normal diseases.

In hospitals, there could be multiple queue management systems can be applied. SMS based queue management, virtual queue management, and the hybrid model can also be implemented.

As per us, queues are just the waste of time; according to us when we can do things in a more systematic manner but still if we don’t do it then its just because of incompetency.

People should also raise voices in order to let the government make sure to get queue management system implemented in all public and private hospitals. This will not only save the time of the patients but it can also save many lives.

SMS based queue management system is we think the best option for hospitals. Instead of standing in long queues, the administration or the system itself may send a reminder message to the doctor and the patient that the time of your appointment is there. It could also be made more intelligent by allowing the interaction between the doctor and the patient. This could be done in the case of any delay or cancellation of the appointment.

It is concluded that queue management systems in the hospital can be proved very beneficial for the patients as well as of the hospital administration. The whole system of meeting the doctor and then for any laboratory test or diagnosis of diseases can be computerized in order to run the operations smoothly.

Patient Q is a state of the art virtual waiting room systems that hospital and urgent care centers can deploy on their websites for patients to self schedule based on the best available appointment time.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s