Category Archives: Patient Q

Emergancy Room Patient Queue Management System Increase Patient Satisfaction and Market Share.

Long waits and long queues are one of the major problems in hospital Emergency department.  Emergency rooms that use queue management systems such as Patient Queue maximum patient flow while minimizing the frustration of the physical wait.

ER Dashboard-01
Overcrowding is when too many patients seek services that are not considering emergent.  Emergency Rooms have to triage patients by their conditions, thus leading to long wait times for those who aren’t in urgent need. Usually, the patients are in long queues in the emergency room waiting room, waiting to see a provider. There are some diagnostics centers, clinics, and laboratories where the patients have to wait for their turn in order to get the desired services. In this article, we are going to share the solution and benefit of queue management system with respect to hospitals. We would also let you know that how the queue management system can solve the problems faced b the patients easily.

Some of the benefits that could be achieved through implementing the queue management system in hospitals are as follows:

  • Management of the patients efficiently and effectively.
  • Increase market share
  • It will reduce the waiting time for patients
  • It enables to reduce crowd in the service areas
  • It will have multilingual interface
  • It can show the waiting time needed for each patient
  • Real-time reporting also helps the hospital management to manage hospital services efficiently
  • Makes the operations more systematic
  • Delivers continuous data, for example, critical declarations and alarms

With the help of latest technologies and software, patient queue management can also be done in the way that it gives more importance or priority to the critical patients that need the health care urgently as compared to the normal patients that have come to the hospital for regular checkups or for normal diseases.

In hospitals, there could be multiple queue management systems can be applied. SMS based queue management, virtual queue management, and the hybrid model can also be implemented.

As per us, queues are just the waste of time; according to us when we can do things in a more systematic manner but still if we don’t do it then its just because of incompetency.

People should also raise voices in order to let the government make sure to get queue management system implemented in all public and private hospitals. This will not only save the time of the patients but it can also save many lives.

SMS based queue management system is we think the best option for hospitals. Instead of standing in long queues, the administration or the system itself may send a reminder message to the doctor and the patient that the time of your appointment is there. It could also be made more intelligent by allowing the interaction between the doctor and the patient. This could be done in the case of any delay or cancellation of the appointment.

It is concluded that queue management systems in the hospital can be proved very beneficial for the patients as well as of the hospital administration. The whole system of meeting the doctor and then for any laboratory test or diagnosis of diseases can be computerized in order to run the operations smoothly.

Patient Q is a state of the art virtual waiting room systems that hospital and urgent care centers can deploy on their websites for patients to self schedule based on the best available appointment time.

Reducing ED Wait Times

The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay

by Hummy Song, Anita L. Tucker & Karen L. Murrell

OVERVIEW —Improving efficiency and customer experience are key objectives for managers of service organizations including hospitals. In this paper, the authors investigate queue management, a key operational decision, in the setting of a hospital emergency department. Specifically, they explore the impact on throughput time depending on whether an emergency department uses a pooled queuing system (in which a physician is assigned to a patient once the patient is placed in an emergency department bed) or a dedicated queuing system (in which physicians are assigned to specific patients at the point of triage). The author’s measured throughput time based on individual patients’ length of stay in the emergency department, starting with arrival to the emergency department and ending with a bed request for admission to the hospital or the discharge of a patient to home or to an outside facility. The findings show that, on average, the use of a dedicated queuing system decreased patients’ lengths of stay by 10 percent. This represented a 32-minute reduction in length of stay—a meaningful time-savings for the emergency department and patients alike. The authors argue that physicians in the dedicated queuing system had both the incentive and ability to make sure their patients’ care progressed efficiently so that patients in the waiting room could be treated sooner than they otherwise would have. Key concepts include:

  • This study tests the impact of a queuing system structure on the throughput time of patients in an emergency department that had recently switched from a pooled queuing system to a dedicated queuing system.
  • Patients experienced faster throughput times when physicians were working in a dedicated queuing system as opposed to a pooled queuing system.
  • The benefits of a dedicated queuing system may be due to greater visibility into one’s workload and the increased ability for physicians to manage patient flow.


A Patient Waiting Room Satisfaction Solution
A Patient Waiting Room Satisfaction Solution

Patient Q® is a patient waiting rooming satisfaction solution designed for hospital Emergency Rooms and Urgent Care Centers to effectively manage the patient experience by creating a virtual waiting room.

Patients can access the ER or Urgent Care waiting room portal from the hospital or clinic’s website, choose the next most convenient and available visit time. Complete the online forms to expedite registration and prepare the ED team ahead, which will reduce the patient’s wait time and visit time, as revealed in Dr. Song’s study.

Patient Q can be effective at capturing new patients from your competitor as a result of our value-added search engine optimization which brings patients right to your online portal.  When a patient finds they have a choice to avoid waiting hours in a waiting room versus the comfort and convenience of their own home they will likely choose the convenience of their living room. Patient Q will call or text them as their visit time approaches.

Many quality hospitals and providers suffer from poor patient satisfaction reviews associated with long and unpredictable wait times. Patient satisfaction is core quality measure that is publicly reported and could result in lower reimbursement not to mention the damage to your brand reputation, particularly in the era of social media where your brand is now in the hands of social media fans or foes. To learn more visit or call 203-715-4780.

Patient Q is only for nonlife or limb threatening conditions.

Text Reminders Can Improve Health, JAMA 2015


“Not only does this research provide evidence that a text-based program can improve heart disease risk factors, but it also shows that a bunch of bells and whistles aren’t required for successful health outcomes. A simple, low-cost program of text messaging can do the trick.” says, Distinguished Professor of Medicine in the division of cardiology at Duke and an associate editor of JAMA.  Click to read the full study
September 22/29, 2015
Effect of Lifestyle-Focused Text Messaging on Risk Factor Modification in Patients With Coronary Heart Disease
A Randomized Clinical Trial
Clara K. Chow, MBBS, PhD1,2; Julie Redfern, PhD1; Graham S. Hillis, MBChB, PhD3,4,5; et al


Fulcrum Design has developed Health & Wellness SMS Reminder Systems and feel it is necessary for population health management initiative to use this technology.  For one, as for as an effective means of communicating to large audiences. Text messages are opened 98% of the time and read within the first 15 minutes, more than email, phone calls or morse code. Two, the studies prove that texted based reminder keep patients in compliance.  To learn more contact us.